Refund policy

REFUND POLICY — TRY VALENA

By completing a purchase on our store, you agree to the terms of this refund policy. All sales are final unless an item arrives damaged, defective, or incorrect.

Refund Window
You have 30 days after receiving your order to submit a refund request. Requests submitted after 30 days will not be reviewed.

Refund Eligibility
To be eligible for a refund, your item must arrive with a verifiable issue. Eligible reasons are limited to items that are damaged, defective, or incorrect. Refunds will not be issued for change of mind, ordering by mistake, incorrect size selection, buyer's remorse, or no longer wanting the item. Items must be unused and in the same condition as received. Proof of purchase is required. Clear photos showing the issue must be included with your request.

How to Request a Refund
Email us at shoptryvalena@gmail.com with your order number, the email used at checkout, and photos of the issue. Our team reviews every case individually and will respond with a resolution.

Resolutions
Approved cases are resolved at our discretion through a replacement, store credit, or partial refund depending on the nature of the issue. We reserve the right to determine the appropriate resolution on a case by case basis.

Items Not Eligible
Refunds will not be issued for personal care products, opened or used beauty items, intimate apparel, digital products, gift cards, or items marked as final sale.

Exchanges
We do not offer exchanges. If you would like a different size, color, or item, place a new order separately.

European Union
Orders shipped to the European Union are processed immediately upon placement to ensure fast fulfillment. Once an order has been processed or shipped, it cannot be canceled. Refund requests after delivery are only reviewed if the item arrives damaged, defective, or incorrect.

Refund Processing
Once your request is reviewed, you will be notified of approval or denial. If approved, refunds are issued to the original payment method within 10 business days. Processing times may vary by bank or payment provider. If more than 15 business days have passed since your refund was approved, contact us at shoptryvalena@gmail.com.